Question 1

DO YOU TAKE WALK-INS?

Accepted Answer

Walk-ins may be accepted on a case-by-case basis depending on the reason for the visit, provider availability, and the current office schedule. We recommend calling ahead whenever possible so we can best accommodate you.

Question 2

CAN I STILL VISIT WITHOUT INSURANCE?

Accepted Answer

Yes. We offer competitive self-pay pricing for visits, testing, and treatments. Our team works with each patient to help find the most affordable and effective treatment plan for their needs.

Question 3

WHAT SHOULD I BRING TO MY APPOINTMENT?

Accepted Answer

Please bring the following to your appointment:
● A valid photo ID
● Your medical and prescription insurance cards
● A current list of all medications, supplements, and over-the-counter products you take

For new patients:
To help ensure accurate lab results and a smooth visit, please follow these guidelines before your appointment:
● Fast after midnight (nothing to eat or drink except black coffee or water)
● Take your thyroid medication, if prescribed, at least 5 hours before your appointment
● If you take testosterone injections, we recommend scheduling your labs 4–6 days after your injection
● You may take your other regular medications and supplements the morning of your appointment
● Please stop taking Biotin supplements 5–7 days before your initial or annual appointment

Question 4

HOW EARLY SHOULD I ARRIVE?

Accepted Answer

Please plan to arrive 10–15 minutes before your scheduled appointment time to complete any necessary paperwork or updates.

New patient paperwork and consent forms can also be completed ahead of time through the Healow app to help make your check-in process quicker and easier.

Question 5

DO YOU OFFER TELEHEALTH OR VIRTUAL VISITS?

Accepted Answer

Yes. We offer telehealth visits for patients located within the state of Texas.

Question 6

DO YOU TREAT BOTH MEN AND WOMEN?

Accepted Answer

Yes, we treat both men and women.

Question 7

DO YOU TREAT CHILDREN?

Accepted Answer

Yes, we do! All Aneres providers are board-certified in Family Practice and are experienced in caring for patients of all ages. Please note that we do not keep vaccines in the office at this time.

Question 8

HOW DO I GET MY LAB RESULTS?

Accepted Answer

Lab results are released to your Healow patient portal as soon as they are received. Your provider will then review the results, and if needed, they will be discussed in more detail during your lab follow-up appointment.

Question 9

HOW DO WE HANDLE AN OPEN BALANCE?

Accepted Answer

There are several convenient ways to pay your patient balance:

● Through a secure payment link sent by text message
● Online through the Healow patient portal
● In person at the office
● By phone with our office staff
● Prior to your next scheduled appointment

Question 10

ARE THERE ANY ADDITIONAL FEES I SHOULD EXPECT?

Accepted Answer

If you are using insurance, you are responsible for any copays, deductibles, coinsurance, or balances not covered by your insurance plan. You may also receive a separate bill for laboratory services if labs are performed in our office.
For self-pay patients, payment is due upfront prior to services being rendered. We strive to provide transparent pricing and work with patients to keep care as affordable as possible.

Question 11

WHAT IS YOUR CANCELLATION AND RESCHEDULING POLICY?

Accepted Answer

We kindly request at least 24 hours’ notice for appointment cancellations or rescheduling.

A $25 fee may be charged for your first no-show appointment. Any additional no-show appointments may be subject to a $45 fee.

Question 12

WHAT INSURANCE DO YOU ACCEPT?

Accepted Answer

We accept most insurance plans through BCBS, United Healthcare, Aetna, Cigna, and Curative.
If you have questions about your specific coverage or policy, we recommend contacting your insurance provider or our office for verification prior to your appointment.

Question 13

DO YOU BILL HORMONE PELLETS UNDER INSURANCE?

Accepted Answer

No, BioTe is not billed under insurance.

Frequently Asked Questions